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Note to Patients: 16/08/2020

Dear Patients,

We are delighted to inform you that we have now started more comprehensive treatment at Five Hearts Dental. Our approach to this will be gradual, phased and risk assessed. We will initially be giving priority to patients who had treatment started prior to lockdown.

In addition to this, we are still offering emergency appointments throughout the week.

We are not restarting routine check-ups just yet. When we do, please note that ultrasonic scales will only be offered to NHS patients if there is a clinical need for it i.e. if there is active gum disease, or if maintenance gum treatment is required. Hand scales, where appropriate, will still be offered.

If a patient requests an ultrasonic scale and polish for cosmetic reasons, or if active gum disease is not present, we can still offer this on an independent basis.

We understand that this may be a change from our previous practice policy. However, due to the current circumstances surrounding the Covid 19 pandemic, this is a necessary step we have had to take.

Thank you for understanding.

Kind regards,

Five Hearts Dental

Our Practice

Our Promise to You

At Five Hearts Dental we have a highly trained and qualified team. We aim to use our knowledge and expertise to provide you and your family with the best care possible.

We strive to provide exemplary care, in a warm, friendly environment. Our attentive staff are here to listen to you, and take your concerns on board, to ensure you are treated to the best of our abilities.

Provide dental care of consistently good quality for all patients
Only provide care that meets your needs and wishes
Make your treatment as comfortable and convenient as possible
Look after your general health and safety while receiving dental care
Follow current guidelines on infection control
Take part in continuing professional development to keep our skills and knowledge up to date
Welcome feedback and deal promptly with any complaints
Ensure every member of the practice is compliant with both GDC guidelines and CQC regulations