Our aim is to address the issues that have led to your dissatisfaction and put things right. We prefer to deal with issues within the practice and the first point of contact is the reception staff or your own dentist. If they are unable to resolve the matter they will refer onto the Practice Manager. We will review the issue and suggest a resolution.
It is helpful but not essential if you can provide a written note stating the problem and the sequence of events. We will review all the circumstances and will be happy to speak with you either on the phone or personally. We will acknowledge your complaint in writing within 3 days of receipt and attempt to resolve the matter as quickly as possible.
If you are still dissatisfied you may take your complaint to the Parliamentary and Health Services Ombudsman.
It is your right to take your complaint directly to the NHS authorities if the treatment was provided on the NHS or the General Dental Council if the treatment was provided privately.
Vicknesh Tasen, Practice Principal
PO Box 16738, Redditch, B97 9PT
Parliamentary and Health Service Ombudsman for complaints about NHS treatment
Millbank Tower, Millbank, London, SW1P 4QP
Tel: 0345 015 4033
Dental Complaints Service for complaints about private treatment
Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA
Tel: 08456 120 540
The General Dental Council – the dentists’ registration body.
37 Wimpole Street, London, W1M 8DQ