Complaints Policy

Our aim is to address the issues that have led to your dissatisfaction and put things right. We prefer to deal with issues within the practice and the first point of contact is the reception staff or your own dentist. If they are unable to resolve the matter they will refer onto the Practice Manager. We will review the issue and suggest a resolution.

It is helpful but not essential if you can provide a written note stating the problem and the sequence of events. We will review all the circumstances and will be happy to speak with you either on the phone or personally. We will acknowledge your complaint in writing within 3 days of receipt and attempt to resolve the matter as quickly as possible.
If you are still dissatisfied you may take your complaint to the Parliamentary and Health Services Ombudsman.

It is your right to take your complaint directly to the NHS authorities if the treatment was provided on the NHS or the General Dental Council if the treatment was provided privately.

 

Contact information:

 

Vicknesh Tasen, Practice Principal

  • 01663762555

 

NHS England

 

Parliamentary and Health Service Ombudsman for complaints about NHS treatment

 

Dental Complaints Service for complaints about private treatment

  • Stephenson House, 2 Cherry Orchard Road, Croydon, CR0 6BA

  • Tel: 08456 120 540

 

The General Dental Council – the dentists’ registration body.

  • 37 Wimpole Street, London, W1M 8DQ

©2019 by Five Hearts Dental.